Redundant Communication

I’ve had several conversations in recent weeks with students and parents about the dreaded acronym: G.P.A. Many students are below the 3.0 requirement for the program and several others, while above 3.0, are not where they would like to be to get into their dream college. Most of the time, we are talking about a few basic fundamentals for success in school: effective time management, being present in class, paying attention, and asking questions. These are not revolutionary strategies, and most students have heard them repeatedly over their school career from parents and teachers. Still, for many students, it’s not sinking in.

This inability (or unwillingness) to mind seemingly simple advice is no different than my four-year-old punching his brother in the back whenever he gets frustrated, despite my and Andrea’s repeated pleas and punishments. He hears me when I tell him, he understands it’s wrong, but he keeps doing it. Likewise, despite your demands, your 14-year-old keeps checking her phone when her teacher is explaining an important concept. So what do I do with my son to help him stop punching his brother? What do you do with your sophomore daughter who won’t submit work even though she knows it’s hurting her grade, no matter how many times you beg her?

It turns out a person needs to hear something between 10 and 20 times before it sinks in (after 20 times it becomes counterproductive). But there is a catch here. Harvard Business professor Tsedal Neeley concluded in a study of “redundant communication” in organizations, that employees were much more likely to change their behavior in response to messages from those who were not in a position of authority.

So let’s extrapolate this out to students: we know that parents and teachers are authority figures. So yes, and you’ve heard it from me many times: these messages need to be coming from peers and mentors.

This is not to suggest that parents shouldn’t have direct conversations with their kids about, for example, subpar grades from the first semester. And yes, sometimes good old-fashioned nagging is just fine (otherwise I never would have cleaned my room when as a kid). But also look for those other people in your kids’ lives who don’t hold any authority over them and let them deliver these important messages multiple times and in multiple ways.

And of course, we must keep in mind that some kids just aren’t ready to change their behavior until it they’re ready, no matter what anyone else does or says.

Now you’ll have to excuse me. James just punched Sam in the back again.

Sources

“It’s Not Nagging: Repetition is Effective Communication” Jojarth, Martin.

https://www.linkedin.com/pulse/its-nagging-repetition-effective-communication-marton-jojarth/

“How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication” Neeley, et al.

https://pubsonline.informs.org/doi/abs/10.1287/orsc.1110.0638

Joke’s On Me

A month ago, my boys thought iPads only worked on airplanes. In light of the growing body of research about the dangers of kids and mobile devices, I was in the Anti-Tech-for-Young-Kids-Except-For-TV-Because-Hey-I-Gotta-Stay-Sane camp. So when my son’s school informed us he’d be receiving an iPad for Pre-Kindergarten, I was apoplectic. I had spent Sam’s entire life teaching him that iPads were evil.

I wouldn’t even utter the word “iPad” when it arrived. It’s a “learning pad,” I said, “and it only works during school time.”

So you can guess what happened after Sam had spent just ten minutes is his first Zoom meeting. “Dad. I can’t look at the screen anymore. I have to turn this off. You know screens are bad for me.”

Gulp.

I’d spend five years railing against something that we would need to rely on for the next several months, if not longer. The joke was on me. Suddenly I didn’t feel so high on my horse as Mr. Fishing and Golf Dad.

What I had perceived to be an advantage for Sam had now become a disadvantage, at precisely the time he needed to feel a sense of efficacy and belonging: his first experience in school. This reinforced a lesson I’ve been learning and relearning over the last six months: Embracing change, even when it goes against the very core of my being, is inevitable, and it’s probably healthy.

What I used to think was surrendering my values is now simply accepting reality.

Every day Andrea and I alternate between encouraging Sam to engage in this bizarre online Kindergarten world (25 5-year-olds singing “The Hello Song” with bad audio, for example) and telling him it’s okay to take a break. We want to instill the importance of education and of honoring commitments, but we also know a 5-year-old should probably put down the screen occasionally to wrestle with his brother.

So whether it’s Sam on his iPad, your 9th grader blaring his French horn in front of a Chromebook camera, or your 6th grader working on a project without ever meeting her group members, remote learning is forcing all of us—parents, educators, and students—to surrender what is ideal for what is real. It’s a hard lesson, and one especially young people often don’t learn until much later in life, but the optimist in me believes they will all be stronger for it.

Now if you’ll excuse me, I have to go shut off the learning pad.